cloudxTerms of Use

We at cloudx operate a sportsbook and live-gaming platform available to users in jurisdictions where our services comply with local law. These terms set out the conditions under which you access our platform, fund your account, and engage with our offerings — from Liga 1 and Piala AFF markets to live-dealer tables and slot games.

By creating an account on cloudx, you agree to these terms. We enforce them consistently across all users. Our policy covers account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and the jurisdiction-restricted nature of our service. If any term is unclear, our support team can explain it in plain language.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law before creating an account or funding a deposit.

Account Eligibility and Registration on cloudx

To open an account on cloudx, you must be of legal age in your jurisdiction and not subject to any legal restriction that would prohibit your use of our platform. We require accurate personal information during registration — your full name, date of birth, email address, and phone number. Providing false information violates our terms and may result in account suspension or permanent closure.

We reserve the right to request identity verification documents (government ID, proof of address) before you can deposit or withdraw. This is standard Know Your Customer (KYC) practice. Verification typically completes within one business day. If we cannot verify your identity, we will not process deposits or withdrawals on your account.

You are responsible for keeping your login credentials secure. If you suspect unauthorized access to your cloudx account, contact our support team immediately. We will not be liable for losses resulting from your failure to protect your password or from unauthorized access you did not report promptly.

Deposits, Withdrawals, and Payment Methods

We accept nine payment methods on cloudx: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Each method has its own processing window and limits set by the payment provider and our platform. Deposits typically settle within minutes (e-wallets) or hours (bank transfers). Withdrawals are subject to our compliance review and may take several hours to one business day.

We do not charge hidden deposit fees. Any fees charged by your payment provider (bank or e-wallet) are disclosed upfront during checkout. Withdrawal fees, if any, are also disclosed before you confirm the transaction. We reserve the right to adjust fees with notice.

Deposits are non-refundable once credited to your cloudx account balance. If you believe a deposit was processed in error (for example, a duplicate charge), contact our support team with your transaction receipt. We will investigate and issue a credit if warranted. Withdrawals are subject to verification and may be declined if we detect suspicious activity or if your account does not meet our compliance requirements.

Bonus Terms and Promotional Offers

We may offer promotional bonuses or welcome offers to new or existing users on cloudx. Any bonus is subject to specific terms — including minimum deposit amounts, wagering requirements, game restrictions, and expiration dates. These terms are displayed clearly when you claim a bonus. Bonuses are not cash; they are account credits that must be wagered according to the stated conditions before withdrawal.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. If you abuse a bonus (for example, by depositing and immediately withdrawing without engagement, or by using multiple accounts to claim the same offer), we may forfeit the bonus and close your account. Bonus abuse is a violation of these terms.

Dispute Resolution and Complaints

If you have a complaint about your cloudx account, a transaction, or our service, contact our support team first. We aim to resolve issues within one business day. Provide as much detail as possible — your account email, the date and time of the issue, transaction IDs, and screenshots if relevant.

If our support team cannot resolve your complaint, you may escalate it to our compliance team. We will investigate and provide a written response. If you remain unsatisfied, you may pursue dispute resolution through your payment provider or local regulatory authority, depending on your jurisdiction.

We do not accept liability for losses resulting from your own actions (such as incorrect bet placement or account misuse). We are liable only for losses directly caused by our platform error or negligence, and only to the extent of your account balance at the time of the error.

Jurisdiction and Service Availability

Our services on cloudx are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and other regions where we operate under local law may access our platform subject to these terms and applicable regulation.

If you access cloudx from an unsupported jurisdiction, we may restrict your account during verification or decline your deposit request. We are not liable for service interruptions or account restrictions resulting from your location or change in local law.

Limitation of Liability

We provide cloudx on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for indirect, incidental, or consequential losses (such as lost profits or reputational harm) arising from your use of our platform, even if we have been advised of the possibility of such losses.

Our total liability to you for any claim arising from these terms or your use of cloudx is limited to the amount of your account balance at the time of the claim.

Changes to These Terms

We may update these terms at any time. Changes take effect when posted on our website. Your continued use of cloudx after a change constitutes acceptance of the new terms. If you do not agree with a change, you may close your account.

For questions about our terms or how they apply to your specific situation, contact our support team via live chat, email, or the in-app help section. We respond in English and Indonesian during standard business hours.