cloudxFrequently Asked Questions

cloudx operates only in jurisdictions where local law permits online gaming and sportsbook services. We do not claim to be licensed in any specific country unless we have published a separate regulatory notice. Users in supported regions may access our platform subject to these terms and their own jurisdiction's law.

Service availability may vary by region. If you are in Jakarta, Surabaya, Bandung, Medan, or another area and are unsure whether cloudx is available to you, contact our support team before attempting to open an account. We reserve the right to restrict or terminate access from any jurisdiction at any time.

Withdrawal requests on cloudx undergo a review process to verify your account status and detect suspicious activity. The typical review window is measured in business hours rather than minutes. Once approved, the time to reach your payment method depends on the method you chose — QRIS and e-wallet transfers (e-wallet, mobile banking, local payment, online payment) often arrive faster than bank transfers to e-wallet, mobile banking, local payment, or online payment.

We cannot guarantee exact processing times, as external factors such as payment provider systems and network delays may apply. If your withdrawal is delayed beyond a standard window, contact our support team to request a status check. We do not process withdrawals during certain holidays such as Idul Fitri or Idul Adha.

Know Your Customer (KYC) verification on cloudx requires you to provide a government-issued photo ID such as a passport or national identity card, proof of address (utility bill or bank statement from the past three months), and a selfie with your ID to confirm identity match. Some accounts may require additional documentation depending on our compliance assessment.

You can upload documents via the account settings page or request a secure document link from our support team. Once submitted, our compliance team reviews your documents within a standard window. If any document is unclear or missing information, we will contact you to request a resubmission.

To request deletion of your personal data, contact our support team via live chat, email, or the in-app help section and specify that you are making a data-deletion request. We will verify your account ownership and provide information about which data can be deleted and which data we must retain for legal or compliance reasons.

Some data may be retained if required by local law or for fraud prevention. We will process your request in accordance with our Privacy Policy and applicable regulations. For questions about data retention or your rights, refer to our Privacy Policy or contact our compliance team.

cloudx does not charge deposit fees for any payment method. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the amount you send is the amount credited to your account. Your payment provider may charge its own fees; those are not under our control.

Withdrawal fees vary by method. Bank transfers typically incur a small processing fee; e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) may have lower or no fees. We display the fee estimate before you confirm a withdrawal so you can review the exact amount. If you believe a fee has been miscalculated, contact our support team.

Live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger are real-time games hosted by professional dealers in multi-camera studios. You are dealt cards or the wheel spins in front of you as you watch; outcomes depend on the draw or spin. Live-dealer sessions offer interaction and transparency.

Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where you spin reels and outcomes are generated by the game software. Slots are faster-paced and do not require a dealer. Both are available on cloudx; your choice depends on whether you prefer real-time interaction or faster game cycles.

Free bets and free spins are promotional credits that allow you to place bets or spin slot reels without using your own deposit. They may appear in your account as a result of a promotional offer or bonus campaign. Free bets typically apply only to specific markets (such as Liga 1 or Piala AFF matches); free spins apply only to eligible slot games.

Each free bet or free spin carry terms, such as expiration dates and minimum odds requirements. You can view active promotions and terms in the Promotions section of your account. If you have questions about eligibility or how to use a promotion, contact our support team.

Our live chat support is available during standard business hours, typically seven days a week. Hours may vary depending on your region and local holidays such as Idul Fitri or Idul Adha. You can check the current status of live chat in the Help section of our website or in the app.

If live chat is not available when you contact us, you can send an email or leave a message via the in-app help section, and our team will respond within a standard window. We respond in English and Indonesian. For urgent security issues, use the priority contact option in your account settings.