cloudxLegal Notice

We at cloudx operate an online gaming and sportsbook platform available only in jurisdictions where local law permits our services. This legal notice clarifies the scope of our operation, the responsibilities of users, and the limits of our service availability.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of cloudx comply with the laws of their own jurisdiction before creating an account or funding a deposit. Our platform is not licensed or authorized to operate in all countries or regions.

This page sets out the legal framework under which we operate, our disclaimers, and how to contact us with legal inquiries. It complements our Terms of Use and Privacy Policy. If you have questions about whether cloudx is available in your location, contact our support team before proceeding.

Service Availability and Jurisdiction Restrictions

We provide our services on cloudx only where applicable local law permits online gaming and sportsbook operations. Our service is not available in all countries, states, or territories. We do not claim to be licensed or regulated in any specific jurisdiction unless explicitly stated in a separate regulatory notice.

Users in supported regions — including Jakarta, Surabaya, Bandung, and Medan — may access cloudx subject to these terms and local law. We reserve the right to restrict or terminate access from any jurisdiction at any time, with or without notice, if we determine that continued service would violate local law or our compliance obligations.

If you attempt to access cloudx from an unsupported jurisdiction, we may block your account, decline your deposit, or close your account without liability. We are not responsible for losses resulting from service restrictions based on your location.

Account Eligibility and User Obligations

To use cloudx, you must be of legal age in your jurisdiction and not subject to any legal prohibition that would prevent your participation in online gaming. You must provide accurate information during account registration and verification. Providing false information is a violation of these terms and may result in account closure and forfeiture of funds.

You agree that you are using cloudx for your own account and not on behalf of any third party, minor, or entity prohibited by law from accessing our services. You agree not to use cloudx if you are subject to sanctions, legal restrictions, or court orders that would prohibit your participation.

We may request identity verification documents at any time. Failure to provide accurate documentation or refusal to verify your identity may result in account suspension or permanent closure. We retain the right to decline service to any user at our discretion.

No License or Regulatory Claim

cloudx does not claim to hold a gaming license in any specific jurisdiction unless we have published a separate regulatory notice stating otherwise. We do not represent that we are licensed, regulated, or authorized by any government agency or gaming commission. Our operation is subject to the laws of the jurisdictions where we serve users.

We do not guarantee that our services comply with the laws of your jurisdiction. It is your responsibility to verify compliance before using our platform. If our services are prohibited in your location, you must not access cloudx.

Payment Methods and Financial Responsibility

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method is subject to the terms and conditions of the payment provider. We are not responsible for delays, errors, or disputes arising from your payment provider's processing.

You are responsible for ensuring that your deposit method is authorized for use on cloudx in your jurisdiction. Some payment providers may restrict transactions to gaming platforms. If your payment provider declines a transaction, contact them directly; we cannot override their decision.

Deposits are non-refundable once credited to your cloudx account. Withdrawals are subject to our verification process and may be declined if we detect suspicious activity or if your account does not meet our compliance requirements.

Limitation of Liability and Disclaimers

We provide cloudx on an "as-is" basis without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for indirect, incidental, or consequential losses arising from your use of our platform, including lost profits, reputational harm, or data loss.

Our total liability to you for any claim is limited to the amount of your account balance at the time of the claim. This limitation applies regardless of the cause of loss, whether based on contract, tort, negligence, or any other legal theory.

We are not responsible for losses resulting from your own actions, including incorrect bet placement, account misuse, or failure to protect your login credentials. We are also not liable for service interruptions caused by factors outside our control, such as internet outages, payment provider failures, or government action.

Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy. Your data may be stored on servers located outside your jurisdiction. We use encryption and security measures to protect your information, but we cannot guarantee absolute protection against all threats.

We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. By using cloudx, you consent to data processing as described in our Privacy Policy.

Contact for Legal Inquiries

If you have legal questions about cloudx, our compliance practices, or our service availability in your jurisdiction, contact our support team. You can reach us via live chat on our website, email, or the in-app help section. We respond in English and Indonesian during standard business hours.

For formal legal notices or regulatory inquiries, contact our compliance team directly through the support channels listed above. We will respond to legitimate legal requests in accordance with applicable law.

This legal notice is subject to change at any time. We will post updates on our website. Your continued use of cloudx after any change constitutes acceptance of the updated notice. If you do not agree with any term in this notice, you must discontinue use of our platform immediately.