cloudx Casino & Sportsbook Data Care

This page describes what we collect when you use cloudx and how we keep that data protected. We operate our platform in jurisdictions where local law permits, and we comply with data protection regulations in each region where we serve users.

We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We also collect technical data to improve our platform and detect fraud. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

Our commitment is transparency. We do not sell your data to third parties for marketing purposes. We do not share your account details with unrelated companies. We retain your information only as long as necessary to serve you and comply with local law.

What We Collect on cloudx

We collect several categories of information when you create an account and use our platform. Personal identifiers include your name, email address, phone number, and date of birth. We require these to verify your identity and comply with Know Your Customer (KYC) regulations.

We collect address information — your residential address, city, and postal code — to verify your location and comply with regional regulations. If you are based in Jakarta, Surabaya, Bandung, or Medan, we confirm your address during account setup.

We collect technical data automatically. This includes your IP address, device type, browser type, and pages you visit on cloudx. We use this data to improve our platform, detect security threats, and understand how users interact with our services. We also collect cookies and similar tracking technologies to remember your preferences and session state.

How We Use Your Data on cloudx

We use your personal information to create and manage your account, verify your identity, and process your deposits and withdrawals. We use your contact details to send you account notifications, support responses, and updates about our services.

We use your financial data to detect fraud, prevent money laundering, and comply with anti-money-laundering (AML) regulations. We analyze transaction patterns to identify suspicious activity. If we detect unusual behavior, we may place a temporary hold on your account pending verification.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not share your account details with unrelated companies or advertisers.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate cloudx. These include payment processors (who handle mobile banking, local payment, online payment, and bank transfers), hosting providers (who store our servers), and customer support platforms. We share only the minimum data necessary for these providers to perform their functions.

Our servers may be located outside your jurisdiction. When you use cloudx, your data may be transferred to and stored in countries other than Indonesia. We ensure that all data transfers comply with local data protection law and are secured with encryption.

We may disclose your data if required by law — for example, if a court orders us to provide information or if a government agency requests data as part of a legal investigation. We will notify you of such requests unless we are legally prohibited from doing so.

Your Rights and Data Access

You have the right to access your personal data on cloudx. Log into your account and navigate to Account Settings to view your profile information, transaction history, and deposit records. You can download your data in a portable format by contacting our support team.

You have the right to correct inaccurate information. If your name, address, or contact details are wrong, update them in your account settings or contact support to request a correction.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain certain information (such as transaction records) for compliance purposes even after you request deletion. Contact our support team to discuss your specific situation.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on cloudx. Essential cookies are required for the platform to function; you cannot disable these. Optional cookies help us improve our services and understand user behavior; you can disable these in your browser settings.

We use analytics tools to measure how users interact with cloudx. These tools may set cookies or similar tracking technologies. The data collected is aggregated and anonymized; it does not identify you personally.

Third-party service providers may also set cookies on your device. For example, payment processors may use cookies to secure your transaction. You can control cookies through your browser settings, but disabling them may affect your ability to use cloudx.

Data Security and Retention

We protect your data with encryption, secure servers, and access controls. We use industry-standard security practices to prevent unauthorized access, alteration, or disclosure. However, no security system is perfect; we cannot guarantee absolute protection against all threats.

We retain your personal data for as long as your account is active. After you close your account, we retain certain data (such as transaction records) for a minimum of three years to comply with financial regulations and anti-money-laundering law. We delete other data within a reasonable timeframe unless we are required by law to retain it longer.

Contact Us About Your Data

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. You can reach us via live chat on the cloudx website, email, or the in-app help section. We respond in English and Indonesian during standard business hours.

We take data privacy seriously. If you believe we have mishandled your information or violated this policy, contact us immediately. We will investigate and take corrective action if necessary.

Policy Updates and Jurisdiction

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on cloudx. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

This policy is governed by the laws of the jurisdictions where we operate. Our services are available only where local law permits. Users are responsible for verifying that access and use of cloudx comply with their own jurisdiction's regulations.

If you have a dispute about our privacy practices, you may have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can resolve the issue directly.